TERMS AND CONDITIONS OF USE
The online store www.steelstorm.pl, is run by STEELSTORM Maciej Borowik, based at ul. Pogodna 11g/13, (15-354) in Białystok, NIP 5423121966, REGON 387051948.
Contact with the Store - via e-mail: info@steelstorm.pl; by phone: 510-566-107; in writing to the following address: STEELSTORM ul. Pogodna 11g/13 15-354 Białystok.
Dictionary
Store - an online store run by STEELSTORM Maciej Borowik operating at www.steelstorm.pl, selling goods via the Internet;
Working days - all days of the week from Monday to Friday, excluding statutory holidays;
Dotpay Billing Center - settlement agent center - Dotpay SA with headquarters in Krakow, 30-552 Kraków, ul. Wielicka 72, providing on-line payment service and settlement services;
Time of order fulfillment - time in which the Store will complete the order and provide it to the carrier realizing the form of delivery chosen by the Customer;
Client - a natural person with full or limited legal capacity, a legal person or an organizational unit without legal personality that makes purchases in the store, having a customer account;
Consumer - a person within the meaning of art. 221 of the Civil Code;
Customer Account - database containing Customer data for min. to execute orders, order history, customer preferences regarding selected functionalities of the Store, data on payments;
Traditional transfer - payment made by the Customer in the bank via an online or landline account or at the post office;
Electronic transfer - payment made by the Customer from an on-line bank account, via online payment systems;
Civil Code - the Act of 23 April 1964 (Journal of Laws of 2014, item 21, as amended);
Regulations - these store regulations
Consumer Rights Act - Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827);
Act on electronic services - Act on the provision of electronic services of July 18, 2002 (Journal of Laws of 2013, item 1422, as amended)
Accepting and processing orders.
The store sells products and services via the Internet. Information about shares and services is available on the steelstorm.pl website
Orders from customers are accepted via steelstorm.pl websites 7 days a week and 24 hours a day. Placing orders via the Internet is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
Operating system: Windows or Linux (with graphics console) or Mac OS,
Processor: 1 GHz,
RAM: 1 GB of RAM,
Hard drive: 8.0 GB of free space,
Drive Graphics card: 256 MB of memory supporting 1024x768 resolution,
Control: keyboard, mouse,
Optional: headphones,
Internet connection with the minimum bandwidth: download 512 kbit / s, upload 128 kbit / s,
Web browser with Java Script support: IE (minimum version 7) or Google Chrome (minimum version 13) or Mozilla Firefox (minimum version 10).
To make purchases in the store it is necessary to have an active e-mail account. Making a purchase is possible for customers who have an account and those who want to make a purchase without creating an account.
To set up a customer account, start the website: steelstorm.pl and complete the form, including enter the email address and specify the account password. It is prohibited to provide illegal content by the Customer. If the Store receives an official notice or credible message about the unlawful nature of stored data provided by the Customer, the Store may prevent access to this data.
4. Information about products is an invitation to enter into a contract within the meaning of art. 71 of the Civil Code. The Customer, by sending an order to the Store, makes an offer to conclude a sales contract for the ordered goods or services with the Store. Any payment made by the Customer shall remain until the Store sends a confirmation of acceptance of the order for execution, prepayment for the execution of the order. As a result of the order placed by the Customer, the Store sends to the Customer the specification of the order made by the Customer to the e-mail address provided by the Customer. The specification referred to in the previous sentence does not constitute confirmation of the order being accepted. Confirmation of the order being accepted for execution will be sent to the e-mail address provided by the Customer, constituting a statement on accepting the offer referred to above, immediately after the Shop has verified the availability of goods from the Store's suppliers.
5. In order to place an order, the Customer is obliged to:
a. selection of ordered goods or services,
b. choosing the delivery method, among available and delivery address and the address to which the invoice is to be issued (these may be different addresses),
c. choosing a payment method from among those available in the Store
6. Confirmation of all essential elements of the order takes place after its submission by sending an e-mail to the Customer confirming acceptance of the order to be completed, supplemented with the content of the current Store regulations. At this moment, a sales agreement is considered between the Store and the Customer for the concluded. A VAT invoice is attached to the shipment containing the goods.
7. If the order can not be processed, the Store shall notify the Customer of this fact at the latest within 14 days from the date of receipt by the Customer of the specification indicated in point 4 above. The notification will be sent to the e-mail address provided by the Customer in the order form. If the Customer pays for the order referred to in the sentence above, the Store will refund the money paid.
8. If it is not possible to execute part of the order referred to in point 4 above, the Customer is informed about the status of the order and makes a decision on the manner of its implementation. The customer has the following options:
a. partial implementation - the choice by the customer of this option results in the order being made for only available goods,
b. canceling the entire order.
If the Customer has paid for the goods covered by the order - the Store will refund the payment in accordance with the procedure described in the further part of the Regulations
9. In the event of non-payment for the goods covered by the order within 7 days from the date of confirmation of the order to be carried out, as referred to in point 4 above, the Store will cancel the placed order, about which the Client will be informed, by sending a message to the e-mail address provided by the Customer.
10. A limited number of goods is intended for promotional sales and sales. Orders are processed in the order in which the orders are received, until the stocks covered by this form of sale in the store's warehouse or its suppliers are exhausted.
Changes in orders.
1. The introduction of changes or cancellation of the order is possible by contacting the store via the contact form or by sending a correspondence containing a description of changes to the e-mail address of the store: info@steelstorm.pl from the email address registered in the store and assigned to the account in the framework that submitted there was an order or a given order when placing an order (applies to customers who purchase without registering an account).
2. The shop will confirm the acceptance of changes in the order or its cancellation in the form of an email.
Prices of goods and delivery costs.
1.All prices of goods placed on the Store's website:
a. they are given in Polish zlotys,
b. contain VAT,
c. do not contain information on possible customs duties,
d. do not contain information on delivery costs
2. The shop reserves the right to carry out promotional campaigns, sales and changes in accordance with applicable regulations. This entitlement does not affect the prices of goods in orders placed before the effective date of the change, the terms of promotional campaigns or sales.
3.Promotions in the store are not subject to merger, unless the promotion regulations provide otherwise.
4. Shipments are sent via courier within 48 hours from the time the payment is posted.
Delivery time and delivery of goods.
1. For each product, the expected time of preparing the order for shipping is given. This is the time that expires from placing the order by the customer until the moment of transferring the order from the store to the carrier performing the delivery - only Business Days are considered. An order for goods with varying delivery times is sent after the goods have been completed.
2.On the territory of Poland, the order is delivered by courier.
3. Store allows the possibility of sending goods outside of Poland, but only to countries belonging to the European Union. The cost of shipping outside Poland is set individually with the customer.
4. Checking the condition of the shipment and determining the nature of the violation or destruction of the packaging made in the presence of the courier, including the preparation of a damage report, will help the store to consider the complaint.
Payment for the order and commencement of the contract.
1. The Customer may choose the following forms of payment for ordered goods with delivery in Poland:
a. ordinary bank transfer - the customer makes a payment to the bank account of the Store, the number of which is given in the confirmation of the order. The implementation of the order starts after the payment has been made to the Store's bank account,
b. electronic transfer, payment card. The order realization begins after the Shop receives confirmation of the correct performance of the operation from the payment operator. Settlement of transactions by credit card and e-transfer is carried out through the Dotpay Settlement Center.
2.In the case of delivery outside the territory of Poland, the customer (or only a card or a simple transfer or both).
Complaints.
1. The Customer may report the irregularities related to the functioning of the Store in writing using the contact form or to the email address: info@steelstorm.pl. In the complaint, the Customer should provide his name and surname, correspondence address, e-mail address, type and date of irregularities related to the functioning of the Store.
2. Goods may be covered by a manufacturer's or distributor's warranty. Detailed warranty conditions and its duration are given in the instruction manual attached to the goods.
3. The Customer may use, at his option, warranty rights directly from the guarantor (manufacturer or distributor) in the indicated services and from the rights vested in him by the seller under the warranty.
4. Subject to paragraph 5 below, the Store is obliged to release goods without defects. If a defect is found, the Customer is entitled in particular to the right to lodge a complaint within 2 (two) years from the date of delivery of the goods and 1 year from the date of finding the defect. Under the rules set out in the Civil Code, the Customer may demand the repair of the goods, exchange the goods for free from defects, reduce the price of the goods or may withdraw from the sales contract.
In this case, the customer should return the goods to the Store's address: Steelstorm Maciej Borowik ul. Pogodna 11g/13, 15-354 Białystok.
The returned product should be accompanied by the proof of purchase with the description of the complaint together with the warranty card (filled with the serial number) or a photo of the serial number of the bicycle.
The store is exempt from liability under the warranty for a defect, if the customer knew about the defect of the goods at the time of the sale agreement with the store. The description of the defect of the good will always be indicated in the description of the goods.
5. The Store shall promptly, however, within 14 days from the date of receipt of the shipment with the product being complained about, respond to the complaint and inform the Customer about further proceedings. Costs related to returning the advertised goods (economic parcel), the Shop returns after consideration of the complaint in accordance with the procedure described later in the Regulations
The right to withdraw from the contract.
1. According to the Act of 30 May 2014 on consumer rights, the Customer who is a Consumer, may withdraw in writing from the contract without giving a reason within 14 days from the date of delivery. In order to submit a statement on withdrawal from the contract, the Consumer may use the withdrawal form or send a declaration of withdrawal from the contract to the e-mail address of the Store, i.e.; info@steelstorm.pl.
2. The returned goods must be complete. The goods should be returned unchanged unless the change was necessary within the ordinary management, ie the consumer should proceed with the goods bearing in mind the need for its possible subsequent return. The consumer is liable for a decrease in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
3. The shop refunds the amount due for the returned goods within 14 (fourteen) days in accordance with the rules described in the further part of the Regulations.
4. The Consumer bears direct costs of returning items to the Store.
Returns to customers.
1. Subject to the relevant provisions of the Consumer Rights Act, in the event of circumstances obliging the Store to return the amounts paid by the Customer to the Store, this refund shall be made no later than within 14 days.
2. If the Customer has made a payment by credit card or by electronic transfer, the refund shall be credited to the credit card or bank account from which payment was made (payment refund using the same method of payment).
3. In the case of payment by a traditional transfer, the refund is paid to the bank account from which the payment was made.
4. The shop is not responsible for failure to refund or its delay if it occurred due to the transfer of incorrect personal data (name, surname, address) by the customer or incorrect account number.
Personal data.
1. The administrator of the personal data of the Shop's Customers is STEELSTORM Maciej Borowik with its registered office in Białystok (15-354), at ul. Pogodna 11g/13.
2.Personally identifiable information about us, in particular the name, surname, address of residence, e-mail address, telephone number will be processed:
a.In order to set up the Customer's account and fulfill orders,
b. if the Customer consents to it for the purpose of electronic marketing of marketing offers and commercial information by STEELSTORM Maciej Borowik.
3. By placing an order in the store, the customer agrees to put his personal data in the STEELSTORM database and for their processing for the purpose of the contract. Providing personal data by the Customer is voluntary, however, the lack of consent to their processing prevents the Store from completing the order. The customer is liable for providing false personal data.
4. Personal data shall be protected in accordance with the Act of 29.08.1997 on the protection of personal data (Journal of Laws No. 101 of 2002, item 926, as amended) in a manner preventing access to third parties .
5.In the case of additional approvals by the Customer, his personal data will be processed by the Store or the Shop's commercial partners in order to inform the Customer about new goods, promotions and services available in the Store or at the above-mentioned. partners.
6. The Shop's customers have the right to inspect their personal data, correct them and request removal.
Final Provisions.
1. The sale agreement is concluded between the Customer and STEELSTORM Maciej Borowik.
2. Goods presented on the Store's websites do not constitute an offer within the meaning of the Civil Code.
3. The shop is not responsible for blocking by e-mail server administrators sending e-mails to the e-mail address indicated by the customer and for deleting and blocking e-mails by software installed on the computer used by the client.
4. The shop is not responsible for errors in handling the order or other instructions of the customer, resulting from the transfer of incorrect data by the customer. The store uses cookies to observe how the website www.steelstorm.pl is used. The types of cookies used by the Store are:
a.Cookies sessions - they work only when browsing the pages of the site, thus enabling their proper functioning,
b.Cookies permanent - remain on the computer after visiting the Steelstorm.pl website,
c. Outdoor entities - they allow you to customize the displayed page to your preferences.
The customer can use the website without using the cookie mechanism, but it may mean that some of the functions or services of the store will not work properly. If the customer does not agree to the use of cookies, at any time, select in the browser settings the option of rejecting cookies or signaling their sending
5. Any disputes between the Customer being a Consumer and the Store will be subject to the decision of the competent court in accordance with the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
6. In matters not covered by these Regulations, the provisions of Polish law, in particular the Civil Code, the Act on consumer rights and the provisions of the Act on the provision of electronic services shall apply.
7. These Regulations are valid from 11/05/2016 to be recalled.
8. The shop reserves the right to change the Regulations. Any changes to the Regulations enter into force on the date indicated by the Store, not shorter than 7 days from the date they are made available on the Steelstorm.pl website. Orders placed before the effective date of amendments to these Regulations are implemented on the basis of the entries in force on the date of placing the order.
RETURNS
1. Subject to the relevant provisions of the Consumer Rights Act, at the time of the circumstances obliging the Store to return the amounts paid by the Customer to the Store, this return shall be made no later than within 14 days.
2. If the Customer made a payment by credit card or by electronic transfer, the refund shall be credited to the credit card or bank account from which the payment was made (payment refund using the same method of payment).
3. In the case of payment by a traditional transfer, the refund shall be made to the bank account from which payment was made.
4. The Store shall not be liable for failure to make a refund or its delay if it occurred due to the Customer providing incorrect personal data (name, surname, address) or an incorrect account number.
RIGHT TO WITHDRAW A CONTRACT
1. Pursuant to the Act of 30 May 2014 on Consumer Rights, the Customer who is a Consumer, may withdraw in writing from the contract without giving a reason within 14 days from the date of delivery. In order to submit a statement on withdrawal from the contract, the Consumer may use the withdrawal form or send a declaration of withdrawal from the contract to the e-mail address of the Store, i.e.; info@steelstorm.pl.
2. Returned goods must be complete. The goods should be returned unchanged unless the change was necessary within the ordinary management, ie the consumer should proceed with the goods bearing in mind the need for its possible subsequent return. The consumer is liable for a decrease in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
3. The store refunds the amount due for the returned goods within 14 (fourteen) days in accordance with the rules described in the further part of the Regulations.
4. The consumer bears the direct costs of returning the items to the Store.
RETURNS
1. Irregularities related to the functioning of the Store, the customer can write using the contact form or email: info@steelstorm.pl. In the complaint, the Customer should provide his name and surname, correspondence address, e-mail address, type and date of irregularities related to the functioning of the Store.
2. The equipment may be covered by a manufacturer's or distributor's warranty. Detailed warranty conditions and its duration are given in the instruction manual attached to the goods.
3. The customer may use, at his option, the warranty rights directly with the guarantor (manufacturer or distributor) on the indicated sites and with the rights vested in him from the seller under the warranty.
4. Subject to point 5 (below), the Store is obliged to deliver equipment without defects. If a defect is found, the Customer is entitled in particular to the right to lodge a complaint within 2 (two) years from the date of delivery of the goods and 1 year from the date of finding the defect. Under the rules set out in the Civil Code, the Customer may request equipment repair, replacement, price reduction or may withdraw from the sales contract.
In this case, the customer should return the equipment to the Store's address: Steelstorm Maciej Borowik ul. Pogodna 11g/13 15-354 Białysotk. The returned product should be accompanied by the proof of purchase with the description of the complaint together with the warranty card (filled with the serial number) or a photo of the serial number of the bicycle.
The store is exempt from liability under the warranty for a defect, if the customer knew about the defect of the equipment at the time of the sale agreement with the store. Description of the defect of the goods will be always indicated in the description of the equipment.
5. The shop within 14 days from the date of receipt of the parcel with the advertised product, will address the complaint and inform the customer about further proceedings. The costs related to the return of the advertised equipment (economic parcel), the Shop returns after considering the complaint in accordance with the procedure described in the further part of the Regulations.